This is a feature which can be selected at the time of creating your backup account. When creating an account in UltraSafe mode, the password is irretrievable. For normal accounts, if ever customers forget their passwords, they can still get the passwords mailed to them by going to the Viper Web Portal.
and answering the "Forgot Password" question. Under UltraSafe mode, your data remains secure, but cannot be retrieved by any means in case of password lost. Even Viper staff have no access to the data in an ultrasafe account.