Viper Online Backup Helpdesk

Getting Started 4

• How do I receive my username?
• Is the username case sensitive?
• Is the password case sensitive
• Should I choose the “save the password” option at the login screen in the Viper software when it first launches ?

General Questions 52

• What does UltraSafe mean to me?
• Can I run multiple Viper Backup accounts from one client computer?
• Can I use a single Viper Backup account on multiple computers?
• Do I have to select each file for protection individually? Can I select Folders to backup ?
• What are the Domain/Username/Password fields used for?

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How To Questions 7

• How do I know what needs to be backed up?
• How do I add folders and files to the list of what is backed up?
• How to Select Files and Folders to backup ?
• How can I find a file when I don’t know where to look for it?
• How do I find the Classic View?

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Outlook Email (.PST) 3

• How do I backup my Outlook Email folders ?
• Where exactly is the PST located ?
• I selected my Outlook .pst file in the Wizard and it hasn't been backed up – why not?

Scheduling 5

• How do I set an automatic backup schedule?
• Once a schedule is set, how can I check it?
• How can I re-set a schedule to another time?
• What is the difference between running on a schedule and running with no user logged on?
• How flexible is the Viper backup scheduling ?

About Viper Backup 3

• Where are your datacenters located?
• What certification does your datacenters have?
• Are you HIPAA compliant?

Quota / Disk Space Questions 2

• If I keep on performing backups, will I use up my quota quickly?
• I received a quota overuse email. What should I do?

Server Questions 5

• Can a Network Administrator download backed up files and re-upload them?
• Can Viper backup SQL databases?
• Can you backup exchange and SQL?
• Can you backup open files?
• Can Viper backup System State?