Viper Online Backup Helpdesk

Getting Started 4

• How do I receive my username?
• Is the username case sensitive?
• Is the password case sensitive
• Should I choose the “save the password” option at the login screen in the Viper software when it first launches ?

General Questions 52

• What does UltraSafe mean to me?
• Can I run multiple Viper Backup accounts from one client computer?
• Can I use a single Viper Backup account on multiple computers?
• Do I have to select each file for protection individually? Can I select Folders to backup ?
• What are the Domain/Username/Password fields used for?

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How To Questions 7

• How do I know what needs to be backed up?
• How do I add folders and files to the list of what is backed up?
• How to Select Files and Folders to backup ?
• How can I find a file when I don’t know where to look for it?
• How do I find the Classic View?

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Outlook Email (.PST) 3

• How do I backup my Outlook Email folders ?
• Where exactly is the PST located ?
• I selected my Outlook .pst file in the Wizard and it hasn't been backed up – why not?

Scheduling 5

• How do I set an automatic backup schedule?
• Once a schedule is set, how can I check it?
• How can I re-set a schedule to another time?
• What is the difference between running on a schedule and running with no user logged on?
• How flexible is the Viper backup scheduling ?

About Viper Backup 3

• Where are your datacenters located?
• What certification does your datacenters have?
• Are you HIPAA compliant?

Quota / Disk Space Questions 2

• If I keep on performing backups, will I use up my quota quickly?
• I received a quota overuse email. What should I do?

Server Questions 5

• Can a Network Administrator download backed up files and re-upload them?
• Can Viper backup SQL databases?
• Can you backup exchange and SQL?
• Can you backup open files?
• Can Viper backup System State?

Installation & Getting Started 1

• Viper Online Backup Installation for Windows

Usage 1

• How to change your Viper Online Backup Password on Windows

Recovery 0

Video Tutorials 1

• How Secure is Viper Backup - *** VIDEO ***

Installation & Getting Started 1

• Viper Online Backup Installation for Mac

Usage 1

• How to change your Viper Online Backup Password on Mac

Recovery 0

Video Tutorials 0

Installation & Getting Started 0

Usage 0

Recovery 0

How to 1

• Viper Online Backup - Web Portal Interface

Encryption Technology (256 Bit) 0

Data Center & Security 0

Subscription Plans 5

• What are the plans offered by Viper Backup and how much do they cost?
• How do I upgrade my backup plan ?
• I want to upgrade my plan. Do I have to pay the full amount for the new plan ?
• Where can I get more information on Viper Backup subscription?
• Can a Home Plan be upgraded to a Business Plan

Free Trial 2

• Does Viper Backup offer a free trial account?
• How do I subscribe to the IBackup service at the end of the trial period?

Credit Card Issues 2

• My credit card was not accepted to make payment towards the subscription. What could be the reason?
• How can I update the Credit Card information on my account ?

Informational Videos 8

• Viper Online Backup - Safest & Most Secure Online Backup
• Safeguard your business with Viper Online Backup - Security & Data Center Overview
• Viper Online Backup Viper Home PRO Overview
• Viper Online Backup Unlimited Versioning Feature
• Viper Online Backup Main Product Overview Big Picture Of Cloud Backup Benefits

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Instructional Videos 8

• Viper Online Backup Restoring Files & Unlimited Versioning
• Viper Online Backup MS Windows Installation Quick View
• Viper Online Backup How to Share Files Over The Internet
• Viper Online Backup How To Run The Disk Space Scanner Tool
• Viper Online Backup - How To Install Viper Backup On Microsoft Windows

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