General Questions

General questions about Viper Backup solutions

What does UltraSafe mean to me?
This is a feature which can be selected at the time of creating your backup account. When creating an account in UltraSafe mode, the password is irretrievabl...
Fri, 27 Jul, 2012 at 12:49 PM
Can I run multiple Viper Backup accounts from one client computer?
Yes, multiple accounts can be run from one client. The same client software will log in different accounts provided the correct username and password are pro...
Fri, 27 Jul, 2012 at 12:49 PM
Can I use a single Viper Backup account on multiple computers?
Yes, you can run a single account on multiple computers. You should make sure that the backup sets on the different computers altogether do not exceed the su...
Fri, 27 Jul, 2012 at 12:49 PM
Do I have to select each file for protection individually? Can I select Folders to backup ?
No, entire folders contents can be selected for backup by checking the text box of the folder itself. This also automatically includes any files that are sub...
Fri, 27 Jul, 2012 at 12:49 PM
What are the Domain/Username/Password fields used for?
This screen appears if the "Run backup even when user is not logged on" is checked on Step 2 when creating a backup from the Wizard View. These cre...
Fri, 27 Jul, 2012 at 12:49 PM
How can I know my ISP speed?
ISP speed can be found by Customer support from the ISP provider; however there are a few online websites that tell you about the connection speed of the int...
Fri, 27 Jul, 2012 at 12:49 PM
What email address should I use for the reports?
You can put the email address of the person who will be monitoring that backup session.  In some organizations, you will put the email address of the individ...
Fri, 27 Jul, 2012 at 12:49 PM
Can I change the email address later for the account that gets the reports ?
Yes, it can be changed using the Viper client in the following two ways:• In the Classic View Start the Viper client in the classic view Go to Options Select...
Fri, 27 Jul, 2012 at 12:49 PM
Does the email address field support multiple addressees?
Yes. Enter multiple email addressed separated by a comma "," in the email text field.For example helpdesk@viperbackup.com,  jonnyboy@viperbackup.com  
Fri, 27 Jul, 2012 at 12:49 PM
What should I be aware of in order to properly set the Caching Option?
1) With FULL cache chosen the effects are to have the shortest session times and the largest footprint on the local drive.2) With NO cache chosen, the effect...
Fri, 27 Jul, 2012 at 12:49 PM